Privacy Policy

We at https://innerspacetherapy.in/, a professional mental health service portal, owned by Inner Space Psychological Counseling LLP, respect and understand your concern about privacy of your personal information and thus we take utmost care in handling your personal information carefully.

Innerspacetherapy.in/ is a web and mobile  based health portal specializing in mental healthcare delivery using modern means of Video, Chat, Audio and emails. Our core offering is to bring help and support to patients/clients  by connecting them with Inner Space’s  mental health professionals to avail online therapy and counseling services  and courses facilitated by our professionals for a variety of mental health issues. Our registered mental health professionals  includes Inner Space’s Full time employees, Part time employees, Contracted Freelancers or agents. Inner Space  is open only to professionals trained in Clinical and/or Counseling Psychology and other relevant courses recognized by country specific educational boards. “Inner Space” or the terms “we” or “us” or similar terms refer to innerspacetherapy.in/, owned by Inner Space Psychological Counseling LLP. “You” or “your” or similar terms refer to you as a user of our Services (defined below).

THIS PRIVACY POLICY IS BOTH AN AGREEMENT HEREBY ENTERED INTO BY YOU AND Inner Space, AND THE POLICY OF Inner Space IN MAKING OUR SERVICES AVAILABLE TO YOU.

We Assure you to Safeguard and Protect your Information

We thank you for your trust and we are grateful that you choose to share with us some of your most personal and valuable information, at times including information about your personal health, family, lifestyle, life-situation, habits, and other contextual and sensitive information. We give a word to you that we have utmost commitment to respect the privacy and confidentiality of your personal and health information. We are committed to safeguarding and protecting your personal information, including health information. Our Privacy Policy will inform you of our policies, processes and procedures regarding the collection, use, and disclosure of the information that we collect and receive from You, our users of our e-health portal and through our website, innerspacetherapy.in/ (the “Site”). The Inner Space e-health platform includes, without limitation, the following services (collectively, the “Services”)

• The facilitation of electronic or telephonic communications with Treatment Providers.
• The provision of appointment scheduling and reminders, course updates and other services related to online counseling and therapy and doing courses for both our registered users and Treatment Providers.
• The provision of other information about Inner Space and our products and services through the Site.

This Privacy Policy applies only to information that you provide to us through the Services. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service [website link to Terms of Service] (the “Terms”). By accepting our Privacy Policy during registration, or by visiting the Site and/or using the Services, you expressly consent to our collection, use, and disclosure of your Personal Information (as defined below) in accordance with this Privacy Policy. As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis, and using or handling information in any way, including, without limitation, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates or with Treatment Providers within the United States or internationally.

Collection and Use of Information – In General

When using our Services, we will ask you for certain personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use or potential use of the Services and related services (collectively, “Personal Information”). Personal Information that we might collect would include things like your name, phone number, gender, occupation, hometown, personal interests, credit card or other billing information, your email address and the email address of your contacts, home and business postal addresses, website URLs, insurance data (such as your insurance carrier and insurance plan), certain health information (such as health care providers you have seen, your reason for scheduling an appointment with a Treatment Provider, and your medical history), and any other information or data that you provide when using the Services. We also collect information you provide voluntarily in free-form text boxes on the Site and through responses to surveys, questionnaires and the like. If you communicate with us by, for example, email, facsimile or letter, any information provided in such communication may be collected as Personal Information. The main reason we collect Personal Information from you is to provide you a safe, smooth, efficient, and customized user experience. The collection of Personal Information also enables our users to establish a user account and profile that can be used to interact with Treatment Providers and other users through the Site. We only collect Personal Information we consider important to achieve that goal. You always have the option not to provide some, or any, Personal Information by either choosing not to become a registered user of the Services, or else by skipping the particular feature of the Services for which the Personal Information is being collected. You can use some of the Services anonymously, but once you become a registered user of the Services, we will ask you to provide Personal Information, such as:

• Contact and identity information (e.g., mailing address and phone number)
• Insurance and other billing information (e.g., credit card number)
• Health information (e.g., date of birth, past health history, allergies)
• Other personal information as indicated (our forms indicate what information is required, and what information is optional)

Collection and Use of Information – In General

Some of the Personal Information we collect from you is unrelated to your receipt of counseling and therapy services through the Services. Examples of how we may use your Personal Information include, but are not limited to, the following:

• Enable you to easily navigate the Services
• Resolve service and billing problems via telephone or email
• Troubleshoot technical problems
• Bill any amounts due from you
• Better understand users’ needs and interests
• Personalize your experience
• Detect and protect us against error, fraud, and other criminal activity
• Enforce our Terms
• Provide you with system or administrative messages, and as otherwise described to you at the time of collection
• Provide you with further information and offers from us that we believe you may find useful or interesting
• Help you access course material
• Send you updates about present and future courses

If you decide at any time that you no longer wish to receive certain communications from us, please let us know by sending an email on info@innerspacetherapy.in. Please specify all the places you want to be removed from. You can directly unsubscribe yourself from our mailing list and request us to remove you from whatsapp groups/community or any other place from where you receive communication from us. 

We use third party services to store information and make invoices and receipts for you. We may not be able to delete your information from there as our accounting depends on that. However we can remove your details from any communication from our side. 

• How We Use Your Medical Personal Information (PHI)
  We are dedicated to maintaining the privacy and integrity of your protected health information (“PHI”). PHI is information about you that may be used to identify you (such as your name, social security number, or address), and that relates to-
  • Your past, present, or future physical or mental health or condition
  • The provision of health care to you, or
  • Your past, present, or future payment for the provision of health care
• In providing the Services, we will receive and create records containing your PHI, and may use it to assist you in scheduling appointments, remind you of upcoming or follow-up appointments, inform you of canceled appointments, allow Treatment Providers to make appointments with other Treatment Providers on your behalf through the Services, bill amounts due for health care services provided by a Treatment Provider under the Services or the Site, develop and conduct surveys with you to assist in providing you better Services, conduct our management and administrative activities, and otherwise as stated in this Privacy Policy.

Log Data

When you visit the Services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, or the webpage you were visiting before you came to our Services, pages of our website and Services that you visit, the time spent on those paes, information you search for on our Services, access times and dates, and other statistics. We use this information to monitor and analyze use of the Services and for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, and to better tailor it to our visitors’ needs. For example, some of this information is collected so that when you visit the Services again, it will recognize you and provide information appropriate to your interests. We also use this information to verify that visitors to the Services meet the criteria required to process their requests.  

Cookies

We also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we may utilize persistent cookies to save your user credentials for future logins to the Services. Second, we may utilize session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users of the Services and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser. We may work with third parties that place or read cookies on your browser to improve your user experience. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or all functionality of the Services.

Web Beacons

We may also occasionally use “web beacons” (also known as “clear gifs,” “web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or e-mail, that can tell us if you have visited a particular area of the Services. For example, if you have given us permission to send you emails, we may send you an email urging you to use a certain feature of the Services. If you do respond to that email and use that feature, the web beacon will tell us that our email communication with you has been successful. We do not collect any PHI with a web beacon, and do not link web beacons with any PHI you have given us. Because Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

Emails

We may use a third-party vendor to help us manage some of our email communications with you. While we may supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our or your Treatment Provider’s behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you have clicked on that link, and have visited our Services. We also often receive a confirmation when you open an email from Inner Space  if your computer supports this type of program. Inner Space  uses this confirmation to help us make emails more useful to you. Secure electronic messaging is always preferred to insecure email, but under specific circumstances, insecure email communication containing PHI may take place between you and Inner Space. For your convenience, Inner Space lets you choose whether to receive email communications containing PHI. This email communication is not encrypted and may include messages from your Treatment Provider, appointment reminders, treatment referrals, and prescription information. You should consider that standard email is not a secure means of communication. There is some risk that any PHI contained in email may be disclosed to, or intercepted, printed, or stored by, unauthorized third parties. Inner Space  cannot ensure the security or confidentiality of messages sent by email. You will receive email communication from Inner Space  and Treatment Providers.By sharing your PHI with Inner Space, you authorize Inner Space to send you emails and messages that include PHI, which may include disclosure of mental illness, substance abuse, and sexually transmitted disease. This authorization indicates you understand and accept the risks involved with insecure email communication of your PHI.

Messages and Transactions

Comments or questions sent to us using email or secure messaging forms will be shared with our staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, these communications will not become part of your medical record (or other appropriate treatment record) unless and until you use the Services to obtain mental health advice or a consultation from a Treatment Provider. When you use a service to interact directly with Treatment Providers, some information you provide may be documented in your medical record or other appropriate treatment record, and available for use to guide your treatment as a patient.

Information Sharing and Disclosure

We will not rent, sell, or share Personal Information about you with other people or non-affiliated companies except to provide the Services, when we otherwise have your permission, or under the following circumstances

• Treatment Providers
  When you use the Site to access mental health services, you will be sharing your Personal Information with a Treatment Provider via the Services. By using the Services, you expressly consent to sharing your Personal Information with your Treatment Provider, and you understand that all information shared with your Treatment Provider is subject to your Treatment Provider’s professional and legal duties of confidentiality and responsibility, which Inner Space  does not control. To increase coordination of care and reduce overhead for you, you authorize the sharing of this information with other Treatment Providers on Inner Space  who you elect to contact.
• Group Sessions
  If you enter a group session, any information you provide during the session, which could include posts, video, and audio, will be shared with the other group participants.
• User Profiles
  User profile information, including your name, location, and other information you enter in your profile, may be displayed to your Treatment Providers to facilitate user interaction with the Site.
• Communications in Response to User Submissions
  As part of the Site and the Services, you may receive from Inner Space  and other users email and other communications relating to your requests, mental health services, and other transactions. When you transmit information relating to your mental health services needs, Inner Space and the Treatment Providers you select may send you emails and other communications that they determine in their sole discretion relate to your mental health services needs.
  Aggregate Information and Non-Identifying Information
  We may share aggregated information that does not include Personal Information and we may otherwise disclose non-identifying Information and Log Data with third parties for industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
• Service Providers
  We may employ third-party companies and individuals to process your payments, facilitate our Services, to provide the Services on our behalf, to perform Services-related services (including, without limitation, maintenance services, database management, web analytics and improvement of the Services’ features), or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Compliance with Laws and Law Enforcement
  We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Inner Space or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. This includes, without limitation, exchanging information with Treatment Providers and law enforcement in response to Treatment Providers’ professional and legal responsibilities.
• Business Transfers
  We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. PLEASE NOTE THAT ANY INFORMATION, TEXT AND IMAGES THAT YOU POST OR DISCLOSE ON OR THROUGH PUBLIC PORTIONS OF THE SITE, OR ANY OTHER PUBLIC FORUMS, BECOMES PUBLIC INFORMATION AND MAY BE AVAILABLE TO VISITORS TO THE SITE AND/OR SEARCHABLE VIA THE INTERNET. Information regarding your activities in such Services may also be available for view by other users (for example, other users may be able to view a list of all postings you have made in all available forums). We urge you to exercise discretion and caution when deciding to disclose your Personal Information through a forum or otherwise through the Site. Inner Space  IS NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH A FORUM OR OTHERWISE THROUGH THE SITE OR THE SERVICES.

Changing or Deleting Your Information

You may review, update, correct or delete some portions of your Personal Information in your registration profile by making the appropriate modifications in your user account settings or by contacting us at info@innerspacetherapy.in  Some Personal Information, such as your answers to online assessments, may not be updateable or deleted once submitted. If you delete certain information required to receive Services, such as a credit card on file, then you may no longer be able to receive Services and your account may be deactivated. If you would like us to remove your records from our system, please contact us and we will attempt to accommodate your request if we do not have any legal obligation to retain the records. Please note that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them. We also reserve the right, from time to time, to re-contact former users of the Site. Finally, we are not responsible for removing information from the databases of third parties with whom we have already shared Personal Information about you.

Security

We have implemented  Secure Sockets Layer (“SSL”) software in order to protect any financial data that you may share on our website.  We will make any required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information, to the best of our capacity. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Services by Internet or email, or any electronic storage system, cannot be guaranteed. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. You acknowledge and agree that any information you transmit through the Site or upload for storage in connection with the Site is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information you might have with us has been compromised), you must immediately notify us of the problem by contacting us on +91 9833985538 or email us at info@innerspacetherapy.in.  

Our Employees

Every one of our therapists/counselors, consultants and employees, whose job might allow them to come into contact with your Personal Information has been briefed about maintaining confidentiality and privacy of your data. Additionally, confidentiality training, is an integral part of the educational requirements of all our therapists and counselors. 

Links to Other Sites

We may offer you the opportunity to access third-party content, services, or products by linking to a third party’s website. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we may link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other services follow different rules regarding the use or disclosure of the Personal Information you submit to them. Our Privacy Policy only applies to the Services and we are not responsible for the privacy practices or the content of other websites. You should check the privacy policies of those sites before providing your Personal Information to them.

Children below the age of 18

The Services are not directed to children. We do not knowingly/intentionally allow or request anyone under the age of 18 to participate independently and without gua8dian/parental consent in any of Inner Space’s mental health Services. We do not knowingly and intentionally collect personal and identifiable information from children, except in the context of a Treatment Provider’s mental health consultation through the Services when a parent is present and has consented to treatment. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please contact us at info@innerspacetherapy.in. Minors are not allowed to use the Services without parental consent and assistance. If we become aware that a user of the Services is under the age of 18 and has provided us with Personal Information without verifiable parental consent, we may delete such information from our files and may deactivate the related account.

The above clause is only valid for therapy and counseling services provided in a one on one format i.e. provided with a single treatment provider and a single client. This is not valid for any workshop, webinar or group course. 

Agreement and Changes

By using the Services, you agree to the current Privacy Policy and our Terms, into which this Privacy Policy is incorporated. We reserve the right, in our sole discretion, to modify, discontinue, or terminate the Services or to modify this Privacy Policy at any time.

Contacting Us

We encourage you to contact us at info@innerspacetherapy if you have any questions concerning our Privacy Policy or if you have any questions or concerns about our access, use, or disclosure of your Personal Information. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information, PHI, or other sensitive information in your email correspondence with us. If you would like to contact us via physical mail, our mailing address is: 

Inner Space Psychological Counseling LLP, 1005, Universal Garden-I CHSL, Oshiwara Garden Rd, Amrut Nagar, Jogeshwari West, Mumbai, Maharashtra 400102

Site copyright innerspacetherapy.in. unless otherwise noted. All rights reserved